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At Bruegger’s we value our guest’s feedback. With a growing number of market research studies going online we feel that Internet surveys are a perfect way to gauge their satisfaction with our service and products. Web surveys from SCI provide us with a fast, easy, and affordable way to get valuable information for our decision making. SCI is always helpful and responsive to our needs.
P. Doyle – VP Marketing, Bruegger’s Enterprises Inc. |
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IWR Web Surveys
More and more consumers are finding it easier and more convenient to participate in web-based guest satisfaction surveys. Rather than using a telephone IVR system to collect their opinions, customers are directed to a dedicated website where they can quickly and easily respond to the questionnaire to provide their feedback. Identical surveys can be used for phone and web responses. The only difference is that participants type in their comments rather than record them.
With web surveys, you also have the opportunity of providing a link to a printable coupon for use as an incentive.
Results are continuously updated and available for review and analysis via our proprietary online reporting system.
SCI provides a turn-key online IWR customer survey process.
- Hosted on our website with your custom URL
- With your brand's look and feel
- No drain on your IT resources
- 100% customized survey
- No survey limit (unless you want one)
- Comprehensive real time online reporting
- Low cost
- Quick and easy start up
- Ongoing or date specific
Contact us to find out how we can help your business measure customer satisfaction through an online web survey or an IVR telephone customer satisfaction survey.
