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At Bruegger’s we value our guest’s feedback. With a growing number
of market research studies going online we feel that Internet surveys
are a perfect way to gauge their satisfaction with our service and
products. Web surveys from SCI provide us with a fast, easy, and affordable
way to get valuable information for our decision making. SCI is always
helpful and responsive to our needs.
P. Doyle – VP Marketing, Bruegger’s Enterprises Inc. |
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IVR Telephone Surveys
IVR telephone surveys can be an excellent feedback tool for individuals that prefer to provide their opinions by phone or don't have ready access to the Internet.
Customers are directed to dial a specified telephone number that links them to the IVR telephone survey for your brand. It is 100% customized to capture the specific information you are seeking. (With IVR telephone surveys it's important to keep the questionnaire short and simple.) Following the input of key information such as a store number or transaction code, participants are guided through the survey questions and responses by a pre-recorded narrator. They respond by voice or by pushing select keys on their phone. Customers may also have the option to record their comments for review. Upon completion of the survey, participants will receive the incentive code to activate their coupon or will be eligible for a prize drawing (depending on the incentive, if any).
Results are continuously updated and available for review and analysis via our proprietary online reporting system.
SCI provides a turn-key IVR telephone customer survey process.
- Dedicated toll-free number
- 100% customized survey
- Pre-recorded narrator
- No drain on your IT resources
- Comprehensive real time online reporting
- Low cost
- Quick and easy start up
- Ongoing or date specific
Contact us to find out how we can help your business measure customer satisfaction through an online web survey or an IVR telephone customer satisfaction survey.
